Frequently asked questions

Previous Top Next
  1. Do I have to re-scan after adding a mapping rule?
    No. Rules are applied during key generation. Add the rule and run SmartMapper again on the same RunID.

  2. Do I have to re-scan after purchasing a license?
    No. Only re-run SmartMapper so it can generate the keys for the remaining documents.

  3. Can I run SmartMapper several times on the same scan?
    Yes. Each run regenerates the key set from scratch.

  4. Nothing was generated and the log says no mapping rules are defined.
    Rules are stored per RunID. Check that the rules exist for the RunID you are processing.

  5. Coverage is lower than expected.
    Look at the unresolved reasons in Reading the results. The usual cause is missing rules – Coverage gaps shows which locations are responsible for the most links.

  6. WouldBreak is not zero.
    Some keys would damage other links. Do not accept everything; review the affected keys individually. This normally indicates two rules that contradict each other.

  7. A short link such as Report.xlsx was not converted.
    Check that a rule covers the document's folder, and that the rule's target is a web location. Short links are intentionally left alone when moving between file shares.

  8. Which documents are included in the trial?
    The first 100 documents of the scan, always the same ones. Re-running does not extend the set. The scan itself is not limited – scan as much as you like; only key generation is capped.